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Terms and Conditions

Effective Date: 15/03/2025

Welcome to www.parkinnpalace.com, operated by Park Inn Palace LTD, trading as ATIS The Park Inn, located at 1 Park Place, Dover, Kent, CT16 1DF, United Kingdom (“we”, “us”, or “our”). By accessing or using our website or booking services (directly or via a third-party), you agree to the following terms and conditions.

General Use of Website

By using this website, you confirm that:

  • You are at least 18 years of age.

  • You have legal authority to enter into a binding agreement.

  • You are using this site only for lawful purposes related to travel or accommodation.

Check-In and Check-Out

  • Standard Check-In Time: From 14:00 (2:00 PM)

  • Standard Check-Out Time: By 10:00 (10:00 AM)

Early check-in is subject to room availability and may incur a supplementary charge. Late check-out may be granted upon request, subject to availability and additional fees.

Booking Confirmation

  • All bookings are subject to availability and must be confirmed by us or by the booking platform.

  • A booking is only confirmed once you receive a confirmation email.

  • We reserve the right to cancel any reservation due to incorrect pricing, availability issues, or fraudulent activity.

Cancellation & Refund Policy

Direct Bookings via our Website:

  • Free cancellation is available up to 1 day (24 hours) before the scheduled check-in date.

  • Cancellations made less than 24 hours before arrival will be charged the full first night's rate.

  • No-shows will be charged 100% of the total booking amount.
     

Bookings via Third-Party Platforms (OTAs): We accept reservations via platforms such as Booking.com, Expedia, and other OTAs. The following cancellation types may apply based on your selection at the time of booking:

  • Refundable – Free Until 1 Day Before Arrival: You may cancel up to 24 hours before check-in with no charge.

  • Non-Refundable: These bookings cannot be canceled or refunded. The full amount is charged at the time of booking.

  • Partially Refundable / Pay Now – Reduced Price: These bookings offer a discount in exchange for reduced cancellation flexibility. Refund terms are shown at checkout.
     

Please refer to the specific OTA platform for cancellation deadlines, refund eligibility, and modification rules, as they may vary.

Early Check-In / Late Check-Out

  • Early check-in may be available if the room is ready before 14:00.

  • An early check-in fee may apply and is subject to availability.

  • Late check-out requests should be made in advance and may be granted with an additional charge.

Guest Conduct

Guests are expected to treat staff, property, and other guests with respect. We reserve the right to cancel or refuse service to anyone who:

  • Causes disruption or damage

  • Fails to comply with hotel policies

  • Violates UK laws

Any damages to rooms, furnishings, or public areas will be charged to the responsible guest.

Pricing and Payments

  • All prices shown are in GBP and include applicable VAT unless otherwise stated.

  • Prices are subject to change; however, confirmed bookings will not be affected.

  • We accept major credit/debit cards. Some payment methods may vary by OTA.

Third-Party Bookings

When you book through a third-party site (e.g., Booking.com, Expedia), you are also bound by that platform’s terms and privacy policies. We receive your reservation and basic contact details securely and only for the purpose of managing your stay.

Liability

To the fullest extent permitted by law, Park Inn Palace LTD will not be liable for:

  • Losses not directly resulting from our breach

  • Loss of income, business, or data

  • Personal items left behind or lost unless due to our negligence

Force Majeure

We shall not be liable for any delay or failure in performance due to causes beyond our control, including natural disasters, strikes, or government restrictions.

Privacy & Cookies

Please refer to our Privacy Policy and Cookie Policy for information about how we collect and use your personal data.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the English courts.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Park Inn Palace LTD
1 Park Place
Dover, CT16 1DF, United Kingdom
Email: hello@parkinnpalace.com

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